Five Lessons On Superfans From IMS Ibiza 2024: ‘Something as Simple as a WhatsApp Group Can Be Amazing’

Superfans have become an very buzzy topic within the industry since last summer, when Goldman Sachs projected that this segment of fans could put more than $4 billion into the music industry by 2030. 

As previously reported by Billboard, in January Warner Music Group CEO Robert Kyncl called for “stok[ing] the blue flames of superfans” and additional “direct artist-superfan products and experiences”, while Universal Music Group CEO Lucian Grainge highlighted the value of “superfan experiences and products”; and Spotify hinted at future “superfan clubs” in a blog post.”

Defined by Luminate as listeners who “engage with artists and their content in five-plus different ways” superfans were a topic of conversation at IMS Ibiza 2024, which last week brought hundreds of electronic music industry figures to the island for three days of panels and parties.

On Friday (April 26), programming included a conversation on superfans presented by industry knowledge platform Music Ally. The talk featured Evie Thomas of Atlantic Records and Warner Music Group UK, Jack Bridges of SoundCloud, Myradh Cormican of U.K. management company Frame Artists and was moderated by Marlen Hüllbrock of Music Ally.

The conversation cited statistics from Music Ally which found that superfans spend 80% more on music each month than the average listener and that 2% of an artist’s monthly listeners on Spotify account for more than half of that artist’s monthly merchandise purchases.

Additionally, superfans are 54% more likely to be the first among their friends to discover new music and new artists, and superfans are 59% more likely to say they want to connect with an artist on a personal level. Around 15-20% of all music listeners consider themselves superfans.

These are five other takeaways from the talk.

1) Even 100 Superfans Can Successfully Launch a Campaign — If You Can Find Them

Fanbases are spread across myriad platforms, which makes it challenging for artists to understand who their fans are. This is particularly true because given that data is segmented and also often controlled by third parties, meaning that artists have no direct access to fans and must rely on different tools and platforms to figure out who their superfans are.

Music Ally’s Hüllbrock noted that it’s “incredibly important” for artists and labels to figure out how to directly speak to their own fans, “because they’re battling the algorithm if they’re just posting on their own channels.” One solution here is cutting through the content clutter by taking artist/fan conversations to more more closed and direct spaces like WhatsApp and Discord.

“It’s about how to cut through the noise in an authentic way but also a relative way so even if an artist has 10,000 fans, they’re reaching a 1,000 or even 100 to successfully launch a campaign,” added Bridges. Thomas noted that it’s key for teams to test to see what different platforms are working and where engagement is happening for each particular artist, “as it’s not one size fits all; every artist is different; every community is different.”

2) SoundCloud Has Long Been a Home For Superfans

“I think there’s also been an underestimation of how much the superfans mattered before they were being properly identified,” said Bridges, citing the 2022 hit “Afraid To Feel” by U.K. duo LF System. That song “went to No. 1 but lived on SoundCloud for nearly a year before it got picked up and signed,” he added. “When that got signed and as part of the release strategy, it came off of SoundCloud, and straightaway the artists were inundated with messages every day asking where the record had gone.”

Bridges cites this as a moment “where the labels, the artists, the artist managers really realized how important it was to not mess with certain things or go to market without certain platforms.”

He says that over the last 18 months, as the industry has sharply focused on superfans, there’s been a change in strategy that’s seen “a lot more artists and labels go to SoundCloud early… and build records from nothing and by artists messaging their fans directly, because we have the tools to do that.”

3) Strategy Is Not One Size Fits All

“You have to look at how much time you have to invest, the reward you have made for your fanbase and where your fans really messaging you and commenting and which platforms are you seeing that on,” said Thomas, adding that ones those factors are sorted, the process can be very bespoke. “Maybe for a bigger artist with bigger budget,” she continued, “you can do something like Discord where you can bring in agencies and there’s a lot of paid features.” Meanwhile for artists that want a simpler solution, “something as simple as a WhatsApp group can be amazing.”

Cormican of Frame Artists cited Scottish DJ Arielle Free as a success story in terms of using WhatsApp to connect with superfans. “It’s been an easy lift thing to do, we’ve just given it space to develop,” she said, noting that the conversation in the group is often about topics beyond music and that many fans from the group meet IRL to attend Free’s shows.

The panelists also agreed that an artist’s language and tone should be tailored based on what platform they’re using and what fan group they’re talking to. On WhatsApp, the artist will likely be more open and relaxed, whereas Instagram caption will be shorter and sharper. Overall, the key is creating different spaces for different fan types.

4) Filtering Superfans By Territory Is Effective

When data is used to separate superfans by location, artists can easily reward these people with special experiences — meet and greets, guest lists, etc. — when they come to town.

Thomas cited Atlantic Records artist Fred again..’s March tour of Australia, for which the team cross-referenced people that were in the artist’s Australian fan community and anyone who had their birthday on the day of one of the Australia shows. The team then DM’d these fans from the Fred again.. account saying that they’d been put on the guestlist +2 for their birthday.

“That’s such a unique experience,” said Thomas, “I think it really heightens the user experience of that fan.” In terms of longterm benefits, she compared it to receiving a surprise upgrade by an airline: “You’re going to want to fly with that airline again.”

5) Bring Superfans Into The Narrative

When coordinating Chase & Status‘ 2023 Boiler Room set, their management at Frame Artists told organizers they wanted a small guest list dedicated to superfans “because,” said Cormican, “we wanted to have their energy in the room.”

This guestlist offer was distributed via the U.K. duo’s Discord channel. When the recording of this set was made live, there were a few people in the crowd who knew every lyric, danced the entire time and never once looked at their phones: the superfans who’d gotten in on the Discord guestlist.

The team from Frame Artists then messaged one of these fans, Don Lemons, and had him take part in a merchandise campaign. (And offered him “free guest list for life, obviously,” said Cormican.) When Chase & Status performed at the 2024 Brit Awards, fans from the artists’ Discord were invited to be part of the performance, as the team “wanted real ravers onstage.” This group got to take part in show rehearsals and the live show, and a video clip of this performance is now Chase & Status’ highest performing piece of content ever, with 100 million views. The video includes Dom Lemons “who,” said Cormican, “is now a legend in our scene.”